Frequently asked questions
Everything about ordering, payment and delivery.
How do I order a resource?
Add the books or slides you want to your cart and go to checkout. Enter your name, email and phone number (and a delivery address for printed books) and place your order. You will receive a confirmation email straight away.
Do I need to pay online?
No. There is no online card payment at the moment. After you place your order, our team contacts you by WhatsApp, phone or email to confirm your order and the payment method.
How will I receive digital books and PowerPoint slides?
Once your order is confirmed, we send your digital files to you directly. You will be told exactly how and when when we contact you.
Do you deliver printed books?
Yes — printed books are delivered within Oman. The delivery time and any delivery fee are confirmed with you before delivery.
Do I need an account to order?
No, you can check out as a guest. With an account (email and password, Google or Apple sign-in) you can follow all your orders in one place and check out faster next time.
I ordered as a guest. Can I see my orders online?
Yes. Go to “Forgot password”, enter the email you used for your order and we will send you a link to create a password. Your orders will then appear in My account.
Can I use the slides for teaching?
Our resources are licensed for personal educational use. If you would like to use them for a class, a department or an organisation, please contact us about an institutional licence.
Are the resources medical advice?
No. Medical Insight resources are educational and do not replace professional judgement, official guidelines or product information. Always follow current local guidance when caring for patients.
Do you offer bulk orders for universities or pharmacies?
Yes — contact us with the titles and quantities you need and we will get back to you with options.
How can I check the status of my order?
Sign in and open My account → My orders. We also email you when the status of your order changes.